First Attempts

Hi Sir

Thanks you for your message/I noticed your bad experience with ……….

Can i ask if your trading condition are good? (Broker and Vps)
Can i ask if have you put right pairs and timeframe?

This EA is a few spread sensible, so servers and many other factors also make a difference.

Furthermore, this is a bad period due to the international tensions and crises for Covid 19.

if you want to continue to test, I advise you to continue with 0.01 to see if in the next few days you will have more favorable conditions.
Otherwise I also wanted to ask you, if you have also looked at other robots, because I can replace it with another potentially better Expert advisor, if you want, let me know.

You can find all my EAs here: https://www.mql5.com/en/users/michelarusso80/seller

Also because I really appreciate those who follow me and support my work

I hope you too can appreciate my proposal and my work

I hope my careful support can allow you to positively re-evaluate my EAs

I want to give you useful tools for your trading, I do my best
In any case, I will soon explore alternative ways and alternative set files in order to improve EA, as soon as possible

Thank you so much for your patience

Hi Sir

Thank you for your message

If you don’t like the product or it doesn’t work for you, I wanted to ask you, if you have also looked at other robots, because I can replace it with another potentially better Expert advisor, if you want, let me know
You can find all my EAs here: https://www.mql5.com/en/users/michelarusso80/seller

Unfortunately, it is very difficult to get a refund here on mql5, it is not possible for me to issue a refund (as a seller), only mql5 can do it, but they grant it only if, no license has been downloaded (a difficult condition, therefore), if you are not interested in other products, surely in the future I will publish other robots, can we keep it as a credit, which I have towards you, that you can use at any time, would be highly appreciated, let me know!

I want to give you useful tools for your trading
In any case, I will do my best to improve this EA, I do my best to improve my products every day and provide good assistance

Thank you so much for your patience

There may be many reasons why your robot does not open operations, below I will list 8 main reasons and solutions

1. You just have to wait 24 hours: if you only added your robot to the chart now, you must wait at least 24 hours, sometimes 48 hours, to see the first operation
2. Autotrading button on Stop

Your autotrading button must be positioned on Play as in the image below. (You just have to click on it)

moreover, your robot’s face must be happy, if it is not happy, you must remove and insert your robot in the chart

3. Your Account Balance is too low: If you entered a lot size too high, change it to 0.01, your budget may be too low for this lot size

4. Your Spread is too high: if your spread is too high, the Expert Advisor will not consider convenient do trading

In Your MT4 terminal, go to “Market Watch” -> then go on EURUSD and press “Right Click” -> then click on “Spread”

Now next to the Ask and Bid, you will be able to see your spread, like this:

If the pair where you are trading has a spread above 20, I advise you to change brokers and use our recommended broker:   (Choose raw spread account type)

I advise you to change brokers even if your spread is above 15, because a high spread is only a big disadvantage

Changing brokers or changing your account type is the only effective solution to this problem.

5. Rare trading conditions: Sometimes, in particular, when using a Multipairs Expert Advisor, it is possible that by entering only one currency pair, you have a very low amount of trade, so we can’t see the first trade, the solution to this problem is to insert the robot on the pairs recommended by the author, with the respective set files (if necessary)

6. Wrong Timeframe: when you open a new chart, the MT4 opens the Timeframe H1, you can often forget to change the timeframe, in the timeframe recommended by the author, look at all your Chart and check that the robot is in the recommended Timeframe. If not, change timeframe to the recommended timeframe.

7. Investor Mode: a rare mistake is to log into your account with the investor password instead of using your account password, in this case no trades can be opened.
To verify that you do not have this error, go to the “Journal” tab -> Here you will find errors, which will indicate that you are trying to open the Trade in investor mode -> To resolve this error, log back into your MT4 account with the correct password.

8. Your platform must remain open all day and all night. (24 hours on 24)
I recommend using a VPS, this can be more convenient than keeping the PC open (electricity could cost more) and it is also safer.
My recommended provider is: https://cheapvps.co/billing/aff.php?aff=383
The Vps is a sort of “small computer” always connected online, located in a datacenter in some big city in the world (london, new york etc)
here you can find 1 minut tutorial which explains how to connect to the VPS https://youtu.be/Km6EpWBVBGE

In case you still have the problem, don’t hesitate to contact me on support@tradingforex.pro